Whether you have questions about our products, need help with an order, want information about shipping or returns, or simply want to learn more about BASED, our team is here to help.

At BASED, customer experience matters just as much as the products we create. We strive to provide timely, helpful support and make every interaction as straightforward as possible. If you need assistance, don’t hesitate to reach out.

For product inquiries, order support, partnership opportunities, wholesale requests, or general questions, contact us using the information below and a member of our team will get back to you as soon as possible.

Email:
basedus@outlook.com

Phone:
(745) 865-8711

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Before contacting support, we recommend checking our FAQ page where you may find quick answers regarding orders, shipping, returns, and product information.

Our goal is to ensure every customer has a smooth and enjoyable experience with BASED. We appreciate your trust and look forward to assisting you.

Thank you for choosing BASED.