At BASED, we stand behind the quality of every product we create and want every customer to feel confident when placing an order. If a product does not meet your expectations, we aim to make the resolution process simple, transparent, and stress-free.

Customers have up to 60 days from the confirmed delivery date of their order to submit a refund request. This satisfaction period is designed to provide enough time to try the product and determine whether it is the right fit for your personal needs and preferences. We understand that every individual is different, and products may not produce the same experience for everyone. Because of this, refund requests may be considered regardless of whether the product has been opened, tested, or remains unused.

If you are dissatisfied with your purchase for any reason, simply contact our support team with your order details and a brief explanation of your experience. Once your request has been received, our customer care team will review the information and assist you through the next steps. We strive to make the process as efficient as possible so that customers can receive timely assistance without unnecessary delays.

To initiate a refund request, please email our support team at basedus@outlook.com. Including your order number and a short description of the issue will help us process your request more quickly. After reviewing your submission, a member of our team will respond with any additional information that may be required.

For many refund requests, customers will not be asked to return the product. However, certain situations may require a return before a refund can be finalized. If a return is necessary, specific instructions will be provided by our support team. Products returned without prior authorization or without following the provided instructions may not be eligible for processing. To avoid complications, customers should always contact support before sending any item back.

For orders shipped outside the United States, customers may be responsible for return shipping expenses when a return is required as part of the refund process. Shipping fees associated with international returns are generally not covered unless otherwise specified by our support team.

We also encourage customers to inspect their orders as soon as they arrive. While we take great care in preparing and shipping each package, issues can occasionally occur during transit or fulfillment. If you receive an item that appears damaged, defective, incomplete, or different from what was ordered, please notify us as soon as possible. Providing photographs of the product and packaging, along with your order number, will help us investigate the issue and determine the appropriate resolution. Our goal is to resolve such matters promptly and ensure that customers receive the products they expected.

At this time, BASED does not provide direct product exchanges. This policy helps us maintain a faster and more efficient order management process. If you wish to receive a different product, variant, or option, the recommended solution is to request a refund for the original purchase and place a new order for the item you prefer. This approach allows customers to receive their desired products without waiting for exchange processing timelines.

If you are uncertain about which product may better suit your needs, our support team is available to assist. We are happy to answer questions, provide product information, and help guide you toward a selection that aligns with your preferences and goals. Customer satisfaction is important to us, and we want every purchase decision to be made with confidence.

Once a refund request has been approved, the refund amount will be returned to the original payment method used during checkout. Refund processing typically begins shortly after approval, although the time required for funds to appear in your account may vary depending on your financial institution, payment provider, or credit card issuer. In most cases, customers can expect the refund to be reflected within several business days after processing has been completed.

Our commitment is to provide not only high-quality products but also reliable customer support whenever assistance is needed. If you have questions about an order, a refund request, a product concern, or any aspect of your shopping experience, we encourage you to contact our team. We are dedicated to helping customers find satisfactory solutions and ensuring that every interaction with BASED reflects the standards we strive to uphold.